Karl Craig-West – Website Builder, Public Speaker and Writer Sharing helpful stuff; one page at a time


Don’t do this if you want to keep your customers

Keeping in touch with customers doesn’t require brain surgery but often has a huge impact on customer retention. Here’s an example of where a couple of companies might have kept me as a client if they’d made more of an effort to keep me happy. Over the last few weeks I’ve finally finished consolidating my […]